Terms of Service

These Terms of Service ("Terms") govern access to and use of the Prora website, application, APIs, and related services (the "Services") provided by Nova Era Agency LLC ("Nova Era," "we," "us").

By creating an account, clicking "Create account," or using the Services, you agree to these Terms on behalf of yourself and the company you represent. If you do not agree, do not use the Services.

You must be at least 18 years old and authorized to bind your organization. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You agree to provide accurate registration information and keep it current. Notify us promptly of unauthorized access.

Prora provides operational and management accounting tools for ecommerce businesses, including inventory, sales, and financial visibility. Features may change over time. We may add, modify, or discontinue features with reasonable notice when practical.

The Services are provided on a subscription or trial basis as described during signup or in your order form. Production availability targets are described in our support materials; we do not guarantee uninterrupted access.

You retain ownership of data you submit or connect to the Services ("Customer Data"). You grant Nova Era Agency LLC a limited license to host, process, and display Customer Data solely to provide and improve the Services.

You are responsible for obtaining rights and consents needed to connect third-party systems and share Customer Data with workspace members. You must not upload unlawful content or data you do not have permission to use.

You agree not to misuse the Services, including: attempting unauthorized access; interfering with other users; reverse engineering except where permitted by law; using the Services to build a competing product; or violating applicable laws or third-party terms (including Shopify and marketplace policies).

We may suspend or terminate access for violations or risks to the platform or other customers.

Connecting Shopify, marketplaces, accounting systems, or other third-party services is subject to those providers' terms. Nova Era Agency LLC is not responsible for third-party outages, API changes, or data accuracy outside our control.

Paid plans, if applicable, are billed according to your order form or pricing page at the time of purchase. Fees are non-refundable except where required by law or explicitly stated in writing.

We may change pricing for renewal periods with advance notice.

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for purposes of the relationship. This does not apply to information that is public, independently developed, or rightfully received from a third party.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVA ERA AGENCY LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nova Era Agency LLC does not provide tax, legal, or investment advice through Prora. Financial figures in the app are for operational decision-making; consult qualified professionals for statutory filings and compliance.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVA ERA AGENCY LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES IS LIMITED TO THE AMOUNTS YOU PAID NOVA ERA AGENCY LLC FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM.

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, non-payment, or to protect the platform. Upon termination, your right to use the Services ends. Provisions that by nature should survive will survive.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, unless otherwise required by applicable law.

Questions about these Terms: hello@prora.ai.